512 Blenheim Road
ChristchurchNew Zealand
PH: +64 3 348 6614 / FAX: +64 3 348 6792
Opening hours: Weekdays 9-4 Saturday 10-4 Sunday 12-4

Warranty

We offer a 6 month Warranty on our caravans.

Before a caravan leaves our yard we have an extensive checklist that our staff work through.

This is a full run up of the van & includes a check of all workings of the van , be it catches/ latches, appliances bed slats, electronics .Everything gets a going over, Inside & out.

We then take photos of all the plugs, taps, electronics etc in each caravan . .The reason for this is that in the case something does not go as it should, then we can then refer back to the photos and sometimes talk the customer through something they may not be doing quite right .

If a fault is suspected we then can arrange for it to be fixed. For local customers we can do this work ourselves or forward on to a specialist. For out of town customers we have a number of options. Cost for delivery of the caravan to us or a repairer is not covered under the warranty & is at the owners cost.

It is crucial you do not go ahead and get any work done first , without our approval. Unauthorised repairs will be at the owners cost.

Any work carried out on our behalf must be accompanied with a written quote and work started only upon our acceptance of that quote. Once the work has been completed we will make payment upon receipt of the all the appropriate paperwork , invoices, receipts etc.

Payment of any repairs, freight etc that is work outside of our warranty will be required to be paid for before any work is undertaken or parts ordered.

Our warranty covers all major fixed appliances in the van.

Heaters.

Oven Grill & hobs.

Water system heater, pump , taps etc.

Electrical system (12 V & 240V)

It does not include breakages due to general wear and tear or heavy handiness. eg window hatches, windows, wheels, locks, hatches , blinds, corner legs, outside cladding & trims, floors.

Regarding water tightness & leaks.

Our caravans are fully checked for leaks and we reseal our vans with the best type of sealant.

We endeavour to buy vans that do not have leaks and if any are found they are fully repaired without trace.

You must be aware that any caravan is prone to leaking ,should the sealant not be kept up to date .We do not cover any leaks after a period of time as these are something that can appear at any time.

If we feel that any issue is not covered under our warranty then we are still happy to do most work at cost for you.

Nearly all parts are now readily available in New Zealand .We ourselves have an extensive ever growing parts supply .Whether you need a replacement part or just a spare ,in case, we have most things readily available at very competitive prices .

Anything that we do not have is easily obtainable from the UK from our suppliers and can be freighted out to us in NZ in under a week , in many cases.


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