512 Blenheim Road
ChristchurchNew Zealand
PH: +64 3 348 6614 / FAX:
Opening hours: Weekdays 9 -5pm Saturday 10-3pm Sunday CLOSED

Warranty

Insurance: Please insure your caravan/static before it leaves the yard. 
 
Terms and Conditions
1.   The removal of tow ball on customers car and to fit new 50mm ball is the customers responsibility.
2.   Affordable Caravans accepts no responsibility for any existing fire extinguisher in the caravan/static caravan 
      It is the responsibility of the purchaser or other to check the effectiveness of the fire extinguisher.
3.   Affordable Caravans accepts no warranty claims when a generator or invertor has been used to run 
      caravan or static.
4.  Any warranty claim will only be carried out on our premises. The purchaser is responsible for returning and 
     picking up caravan or static from our yard. All costs, freight, accommodation, transport, storage fee etc 
     are the purchasers responsibility.
5.  Warranty on any part/appliance/structure etc will be cancelled if the caravan/static is altered in any way, 
     eg.walls, doors, ceiling, roof, spouting, outside cladding, chassis, appliances, showers, boilers, seating, 
     electrical, windows, etc are removed or altered in any way.
6.  Any repair undertaken or preformed must be by qualified or certified personal eg. electrician, certified 
     gas fitter, registered plumber, registered 12V technician or the warranty will be cancelled. Proof of 
    Tradesperson Certification is required.
7. Warranty will be cancelled if any repairs are undertaken without Affordable Caravan’s written approval.
8.  In the event of a dispute/disagreement between the purchaser or any other party involved in the dispute, 
     Affordable Caravans Ltd will not be liable or responsible for costs/arranging/providing etc repairs hiring, 
     accommodation, rentals, legal fees, losses or any other while the dispute is being settled, whether in 
     favour of Affordable Caravans Ltd, the purchaser, or any other.
9.  Warranty will be cancelled if installation to the static/caravan and services to the static/caravan, i.e. plumbing, sewage, septic tanks,         
     drainage, electrical/ levelling, blocking/pilling/freighting Gas connecting, decking etc is not performed by registered fully qualified         
     personal. Written proof of up to date certified legal tradesman will be required. 
10.  Warranty will be cancelled if all council, local authority, permits, resource consents and legal requirements to the caravan/static are not          undertaken. Written proof of above will be required.
11.  Warranty does not include general wear and tear, heavy handling eg to windows, latches, wheels, locks, hatches, blinds, legs, cabinets,         cladding and trims, floors etc.
12.  There is no warranty on areas to be found to be rotted, leaking, soft etc once the static/caravan leaves our yard. Fixing of these areas is          not the responsibility or cost of Affordable Caravans. However consideration will be given if this possibility arises.
13.  Warranty does not cover windows, crazed windows (front or back outside clips crazed or cracked), hatches, chassis, brakes, couplings,          legs, woodwork, floors, (soft or rotted), doors (sliding or main), cupboard doors, internal/outside lights, awnings, motor movers         
       (unless new ones we have fitted), solar panels, tv, aerial, any parts other companies have installed eg Solar panel, tv, etc
14.  Any warranty claims on caravan/static when used for permanent living will be at the discretion of Affordable Caravans.
15.  Warranty will be cancelled if static/caravan is towed on site or to site in an inappropriate manner that they are not designed for.
16.  Additional conditions are on the back of this form and on the website.
 
BANK ACCOUNT /PAYMENT DETAILS 
Affordable UK Caravans & Parts Ltd.  BNZ 02 0820 0269929 00 Full payment must be showing cleared in our account the night before collection by internet banking.
 
Consumer Guarantees Act 1993
The purchaser/agent confirms they have has checked all areas of caravan/static to be fit for purpose and all areas do not breach the Consumers Guarantees Act.
Privacy Act 1993             
 
 
 
Warranty - Caravan/Static/parts
17.         We offer a 6 month warranty subject to the conditions below.
18.         We fully run the caravan/static to make sure all is working correctly: water boiler, heater, oven, lights, power system, motor mover (subject to the conditions below), gas system, ELE WOF, Gas Cert, motor registration, fridge, toilet, plumbing, road WOF.
19.         Some of the above items may not apply to the caravan/static eg. mover, Road WOF, braking system etc. Warranty does not include items not stated on window card.
20.         Photos of all are taken for future reference.
21.         Any repairs authorised by Affordable Caravans off their site must first be authorised by Affordable Caravans before work commences. An extensive written quote is to be provided showing work to be undertaken and full breakdown of costs and timeline to fix. No repairs to be started until Affordable Caravans authorises work to commence.
22.         Any repairs undertaken by Affordable Caravans outside of warranty will require full payment before commencement of repair, including freight, parts, labour, storage etc.
23.         If caravan/static is authorised by Affordable Caravans to be repaired by another repairer (not Affordable Caravans) and this does not work out, caravan/static will have to be repaired at Affordable Caravans yard.
                Freight to and from Affordable Caravans yard, storage, accommodation etc is at the owners responsibility and cost.
24.         When authorisation from Affordable Caravans is given and caravan/static is repaired and customer, owner/repairer refuses to supply detailed invoice or tell us what has been repaired payment will not be made. Invoice just saying caravan repaired and total owing will not be paid. Must have full details of repair, photos etc.
25.         Factory fitted UK TV aerials do not work in NZ. These will not be wired or installed.
26.         Warranty can not be transferred if caravan/static is sold to a new owner.
27.         Any repairs are to be carried out at a time suitable to both parties.
28.         Motor movers (secondhand) already installed on the caravan at out yard have no warranty once the caravan leaves our yard. New                  motor movers installed at by Affordable Caravans are under Warranty.
29.         Warranty cancelled if lithium batteries are used in any way in static/caravan/parts.
 
 
Returns Policy Parts
30.         If returned items are required by us to be run up and be tested there may be time delay. Replacement item will only be sent once we have conducted a thorough test of the part whether the time delay is one day, one week, one month etc.
31.         If you are not completely satisfied with any product we will accept returns only if the condition of the item is, as it was when sold (not install, package unopened, unused etc).
32.         Exchange or credit will be processed as soon as your part arrives back to us.
                Refunds will be processed after a quality control has been carried out.
33.         There are no refunds on items that we have ordered in specifically for a customer.
34.         On incorrectly ordered items the post and packaging is non-refundable and the return at customers cost.
35.         We need to be notified of any item damaged by the courier within 7 days.
36.         Please check item as soon as delivery is made. Returns subject to conditions. Any returns must be made within 7 days.
37.         There are no returns on electrical or gas parts. Ensure you have selected the correct part.
38.         Awnings. There are no returns on pole, inflatable or any other awnings. Always ensure you have measured your caravan correctly for the correct size awning.
 


Customer Service
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